Thank you for shopping with Anwer Technologies. We want to ensure your satisfaction with every purchase you make from our website. This Refund and Cancellation Policy outlines the terms and conditions for processing refunds and canceling orders.
- Refund Policy: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order. We will arrange for a replacement or issue a refund as per your preference.
b. Change of Mind: If you change your mind about a purchase, you can request a refund within 7 days of receiving the order. The product must be in its original condition, unused, and with all original packaging. Return shipping costs will be the responsibility of the customer.
c. Refund Process: Once we receive the returned product and inspect it for eligibility, we will initiate the refund process. Refunds will be credited to the original payment method used for the purchase. Please allow 7 days for the refund to reflect in your account.
- Order Cancellation: a. Cancellation by Customer: You can cancel your order within 2 hours of placing it. To cancel an order, please contact our customer support team as soon as possible. If the order has not been processed for shipping, we will cancel it and issue a refund.
b. Cancellation by Anwer Technologies: We reserve the right to cancel an order in case of unavailability of products, pricing errors, or any suspicious activity related to the payment. If we cancel your order, we will notify you and issue a full refund.
Contact Us: If you have any questions or need assistance regarding refunds or order cancellations, please contact our customer support team at support@anwertechnologies.com